Exchange Policy

At Opulent Lb, we want you to be fully satisfied with your purchase. If for any reason you need to exchange an item, please review our exchange policy below. 😊✨📦

1. Eligibility for Exchange

• Exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required.
• Personalized or custom-made items cannot be exchanged unless they arrive damaged or defective. 🔄🛍️💎

2. Exchange Process

To request an exchange, please follow these steps: 🔄📞📩

1. Contact our customer support team via email, phone, or social media with your order details and reason for exchange.
2. Our team will review your request and confirm if your item is eligible for exchange.
3. Once approved, return the item to our designated address.
4. After receiving and inspecting the returned item, we will dispatch the new product within 2 to 4 working days.

3. Exchange Shipping Fees

• Customers are responsible for the return shipping cost, which is $4 as charged by Wakilni, unless the exchange is due to a defect or error on our part.
• If the exchanged item has a higher price than the original purchase, the price difference must be paid before the exchange is processed.
• If the exchanged item is of a lower value, the price difference will not be refunded. 🚚💰📦
• Customers are responsible for the return shipping cost unless the exchange is due to a defect or error on our part.
• If the exchanged item has a higher price than the original purchase, the price difference must be paid before the exchange is processed.
• If the exchanged item is of a lower value, the price difference will not be refunded. 🚚💰📦

4. Non-Exchangeable Items

The following items are not eligible for exchange: ❌🔄🚫

• Customized or engraved jewelry.
• Items purchased during a sale or clearance event.
• Items showing signs of wear, damage, or alteration.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. 🛠️💔🔄
• We will arrange a replacement at no additional cost after verifying the issue.

6. Contact Us

For any exchange inquiries, please reach out to our customer support team:

📩 Email: Care@opulentlb.com
📞 Phone: +961 81 571 320
💬 Social Media: Opulent Lebanon [@opulent_lb]

We appreciate your trust in Opulent Lb and are committed to ensuring a hassle-free shopping experience! 💖✨🛍️